A form or button isn’t working

15 Mar 2020 | Troubleshooting

The most common issues we see with forms and buttons not working are browser-related. The internet has changed, and it’s important to update your software to the latest version. The first steps of any troubleshooting is to check your internet browser:

First, check that you have cookies and javascript enabled, and also temporarily disable any ad-blocker or other extensions you may have installed to your browser.

You can also try a different device.

Since many issues can be caused by saved browsing data, you should try clearing your browser cache next.

If this doesn’t work, then we also recommend trying again while using a private (incognito) browser window.

If you’re still having issues, then it’s important to make sure that your browser is up to date, running the most recent available version. So please try to update your browser next.

If an updated browser doesn’t resolve the issue, the next step is to try a different browser. We always recommend you use Google Chrome.

Finally, please try using a different network connection. 

If you’ve tried all of those steps and are still having trouble, please contact us with more details, screenshots or recordings are especially helpful for us to help you get this straightened out.

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