Setup your AI website chat

12 May 2024 | Business App

AI powered web chat for Inbox Pro is here, and is a new way to provide fast customer service and generate new leads for your business directly from your website. When someone visits your site, they’ll be greeted by your new assistant immediately, and it makes a great first impression, helping them get fast access to the information they’re looking for without having to trawl through pages and pages. At the same time, it effectively captures the visitors contact information, ensuring you never miss a lead.

The AI already has knowledge about your business from your Business Profile and can answers questions about what services you offer, your location and your opening hours. You’ll get a notification when a new lead is captured. The message will be waiting for you in our centralised Inbox within Business App, alongside the other ways you have configured for customers to contact you, such as from your Google Profile, Facebook Messenger or Instagram Account.

Setting up the assistant is really simple, you can do it from Inbox Settings in Business App. If you need a hand to integrate the code within your website, just ask, we’ll be happy to do it for you. The AI behind this cool tool is getting smarter all the time, and learns from past interactions as well as content on your website. You can train the AI specifically about the kinds of things you want it to say, by entering additional facts and answers to frequently asked questions from Inbox Settings in Business App.

In the past, Messenger chatbots have been clunky and time-consuming to setup, and don’t always provide a natural sounding interaction with customers. Thanks to the power of AI and its natural conversation training, setting up a smart, useful and autonomous chat service on your website has never been easier.

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